FAQ's
Have questions? We have answers. Please learn more about our products, personalisation plus Shipping & returns
Shipping & Returns
Lead Times & Shipping & Returns
How Long Will My Order Take?
How Long Will My Order Take?
Our products at Luxe My Party are made to order due to our personalisation service. We take time and care in ensuring your order is created to the highest standard. Therefore our service requires between 2- 14 days for full creation depending on the size of your order)
This however may be longer during busy times. You will be informed if this is the case. After this time your order will be dispatched to you.
How Long Does Shipping Take?
How Long Does Shipping Take?
We ship all orders with Tracked Royal Mail, so please keep in mind that delivery times may vary.
48hr tracked £3.95
24hr tracked £4.25
Orders over £100 -FREE Shipping
If you have a specific deadline, reach out to us, and we'll help you choose the best shipping option.
**Please note that once your order is shipped, there may be times where shipments may face delays and longer than anticipated delivery times that are beyond our control. We recommend allowing ample time for the labels to arrive before your event.
What Is Your Return Policy?
What Is Your Return Policy?
Personalised products cannot be refunded due to being a custom product.
Non- personalised products may be refunded or exchanged within 14 days.
Please contact us at - info@luxemyparty.co.uk for a return.
Personalisation
How to personalise a product & Upload Images
How Do I Personalise A Product?
How Do I Personalise A Product?
For personalised designs, please enter your details and/or make your selections using the in the text boxes and drop down menus provided on on the product page.
Once you fill all required fields, you can add the item(s) to your shopping cart.
PLEASE MAKE SURE ALL TEXT IS CLEAR AND CORRECT- ALL ORDERS WILL BE PRINTED AS REQUESTED PERSONALISATION
What Happens If I Make A Spelling Mistake?
What Happens If I Make A Spelling Mistake?
PERSONALISATION
*IF YOU DO REALISE ANY MISTAKES PLEASE CONTACT US AS SOON AS POSSIBLE, SO WE CAN MAKE YOUR REQUIRED CHANGES BEFORE PRINTING.
If you need to make changes or add information, simply contact us through our contacts page or at info@luxemyparty.co.uk and we will be sure to help.
How Do I Upload A Photo?
How Do I Upload A Photo?
edible TOPPERS
INGREDIENTS & SIZES
What Are Edible Toppers?
What Are Edible Toppers?
Drink toppers are edible garnishes for your drinks & can also be used on cakes if required. They are made from edible paper & icing sheets and printed to your design.
You can upload your own photo or choose to personalise one of our many designs with your choice of text.
They are the perfect addition to make any occasion special
What Are They Made Of?
What Are They Made Of?
Our drink Toppers are made from edible rice card and can be placed on top of hot and hot beverages or clipped onto the glass with one of our stylish pegs.
Our cake toppers are made from edible rice card or icing sheets.
What Are The Ingredients?
What Are The Ingredients?
Modified starches (E1422, E1412), maltodextrin, glycerol, sugar, water, thickeners (E460i, E414, E415), dextrose, food colour (E171), emulsifiers (E435, E471, E491), preservative (E202), acidity regulator: citric acid (E330), artificial flavour.
Black: water, humectant (E422), propylene glycol (E490), preservative (E202), food colors (E122-carmoisine, E133, E102-tartrazine), acidity regulator(E330).
Yellow: water, humectant (E422), propylene glycol E490), preservative (E202) food color: E102 (tartrazine), acidity regulator(E330).
Magenta: water, humectant (E422), propylene glycol (E490), preservative (E202), food colours (E122-carmoisine, E124-ponceau), acidity regulator(E330).
Are They Suitable For Vegans?
Are They Suitable For Vegans?
Yes, our toppers are vegan friendly
Are They Gluten Free?
Are They Gluten Free?
Yes, all our toppers are gluten free
Are they nut free?
Are they nut free?
Our toppers are nut free, however we work in an area where there may be traces of nuts.
How Do I Use The Toppers?
How Do I Use The Toppers?
For best use, place each topper carefully onto the top of the cocktail/beverage so it is floating, please be careful to ensure that no liquid hits the top of the topper otherwise the ink may run.
They last up to 20 minutes before they begin to melt into the drink.
We also have a mini peg option, where each topper can be attached to your chosen glass.
Will I get an exact Colour Match?
Will I get an exact Colour Match?
Due to the nature of the inks and paper used, colours may not appear as vividly as photo/printer paper, we calibrate our printing press for each job in order to get a close as possible match!We do recommend avoiding heavy black/dark backgrounds as these have a tendency to curl excessively when placed on a drink.
What Size Shall I Use?
What Size Shall I Use?
Read our full guide on finding the perfect toppers for your event
Drink Toppers
Each pre-cut topper comes in:
24 x 1.5 inch (approx 4cm) perfect for champagne flutes
12 x 2 inch (approx 5cm) great for tumblers, wine glasses
12 x 3 inch (approx 7.5cm) fabulous choice for cocktail glasses
FAVOUR/ CAKE BOXES & CELLO BAGS
How Do Boxes Arrive?
How Do Boxes Arrive?
All products ( including favour boxes & party boxes) will arrive flat packed.
These are super easy to assemble and no glue is required.
Transparent cube favour boxes with each come with a 2” personalised gloss sticker already adhered to the box
What Quantities Can I buy?
What Quantities Can I buy?
Our personalised favour boxes, cupcake boxes & macaron boxes are sold in packs of x10
Cello bags with gloss stickers are sold in packs of 24 - Please note stickers will be delivered on sheets for you to stick on to product.
Can I Buy Ribbon?
Can I Buy Ribbon?
We sell grosgrain ribbon in a selection of colours to complement your theme.
This is sold individually on 10 metre reels.
We do not include ribbon with the boxes, simply so our customers have the option to buy ribbon or not, and to choose the colour that would most fit their occasion.